AFTER SALES

Preface

To avoid any unnecessary inconvenience on your part, we recommend that you read the instruction manual carefully before seeking guarantee service. It is advisable that before the client seeks guarantee service, the product and product environment is inspected visually. Furthermore the client may be asked questions and given simple instructions over the phone to help identify the fault.

2-year guarantee (legal guarantee)

Under EU rules the customer has the right to a 2-year guarantee.

If goods the customer bought turn out to be faulty, the company will first try to repair the product within a reasonable amount of time. If a repair is not possible the company will replace the item free of charge. If neither repair nor replacement are possible the company will offer a partial or full refund depending on the case. The customer might not be entitled to a refund if the problem is minor, such as a scratch on a cd case.

How to get goods repaired, replaced or refunded

• The 2-year guarantee period starts as soon as the customer receives your goods.
• The customer must inform the seller within 2 months of discovering the fault, otherwise the right to the guarantee may be lost.
• Within 6 months of their receipt, the customer simply need to show the trader that the goods are faulty.
• But, after 6 months the customer needs to prove that the defect already existed on receipt of the goods, for example, by showing that it is due to the poor quality of the materials used.

Terms

1. Guarantee services will be provided only if the original invoice or sales receipt (indicating the date of purchase, model name and dealer’s name) is presented with the defective product within the guarantee period. ICT Services Ltd. may refuse free-of-charge guarantee service if these documents are not presented or if they are incomplete or illegible. This Guarantee will not apply if the model name or serial number on the product has been altered, deleted, removed or made illegible.

2. To avoid damage to or loss/erasure of removable data storage media or accessories, you must remove these before submitting your product for guarantee service.

3. This Guarantee does not cover transport costs and risks associated with transport of your product to and from ICT services Ltd. If it is impractical to have the product shipped or made available at company’s premises, a technician may be sent to investigate; however if the fault turns out not to be covered by warranty a minimum service charge of €59.00 including Vat but excluding parts will apply.

4. This guarantee does not cover:

4.1. periodic maintenance and repair or parts replacement due to wear and tear.

4.2. consumables (components that are expected to require periodic replacement during the lifetime of  a product such as non-rechargeable batteries, print cartridges, styli, bulbs, etc.).

4.3. damage or defects caused by use, operation or treatment of the product inconsistent with normal  use.

4.4. damage or changes to the product as a result of :

• misuse, including:

– treatment resulting in physical, cosmetic or surface damage or changes to the product or  damage to liquid crystal displays.

  – failure to install or use the product for its normal purpose or in accordance with the  product’s instructions on installation or use.

– failure to maintain the product in accordance with product’s instructions on proper  maintenance.

– installation or use of the product in a manner inconsistent with the technical or safety laws  or standards in the country where it is installed or used.

• virus infections or use of the product with software not provided with the product or incorrectly  installed software.

• the condition of or defects in systems with which the product is used or incorporated with.

• use of the product with accessories, peripheral equipment and other products of a type, condition  and standard other than prescribed by the manufacturer.

• repair or attempted repair by unauthorized personnel.

• adjustments or adaptations without the manufacturer’s prior written consent, including:

– upgrading the product beyond specifications or features described in the instruction manual,  or

– modifications to the product to conform it to national or local technical or safety standards  in countries other than those for which the product was specifically designed and  manufactured.

• neglect.

• Accidents, fire, liquids, chemicals, other substances, flooding, vibrations, excessive heat, improper  ventilation, power surges, excess or incorrect supply or input voltage, radiation, electrostatic  discharges including lighting, other external forces and impacts.

5. This guarantee covers only hardware components of the product. It does not cover software.